Terms and Conditions

Welcome to the website of Geelong Osteopathy & Movement. These Terms and Conditions govern your use of our website and the purchase of our healthcare services. By booking an appointment online, by phone, or in person, you agree to be bound by these Terms and Conditions, including our cancellation policy.

1. Professional Services

Geelong Osteopathy & Movement provides osteopathic manual therapy, clinical dry needling, and exercise rehabilitation. Our practitioners are AHPRA-registered and adhere to the professional standards set by the Osteopathy Board of Australia and Osteopathy Australia.

2. Medical Disclaimer

The content provided on this website is for general informational purposes only. It is not intended to be a substitute for professional medical advice, diagnosis, or treatment.

  • Always seek the advice of your osteopath or other qualified health provider with any questions you may have regarding a medical condition.

  • Never disregard professional medical advice or delay in seeking it because of something you have read on this website.

  • Reliance on any information provided on this website is solely at your own risk.

  • Disclaimer on "Results": Include a clause stating: "While every effort is made to provide the highest quality care, individual results vary, and no specific outcome can be guaranteed.

3. Appointments and Cancellation Policy

By booking an appointment online, by phone, or in person, you acknowledge that you have read and agree to these Terms and Conditions, including our cancellation policy.

We value your time and ours. To ensure we can provide care to all patients, we have implemented the following policy in line with industry standards:

  • Notice Period: We require at least 24 hours’ notice for the cancellation or rescheduling of an appointment.

  • Late Cancellations: Appointments cancelled with less than 24 hours’ notice may incur a cancellation fee of 50% of the consultation fee.

  • Non-Attendance: Failure to attend a scheduled appointment without notice may result in a "No-Show" fee of 50% of the cancelled consultation fee.

  • Late Arrivals: If you arrive late, your session may be shortened to ensure the practitioner can stay on schedule for following patients. The full consultation fee will still apply.

4. Fees and Payments

  • Payment Timing: Payment is required in full at the time of consultation.

  • Payment Methods: We accept cash, EFTPOS, and major credit cards.

  • Rebates: While we provide HICAPS facilities for on-the-spot Private Health Insurance claims, the patient is responsible for the "gap" payment. If the HICAPS system is offline, the patient must pay in full and claim the rebate from their provider manually.

  • Third-Party Claims: For WorkSafe, DVA, or Medicare (CDM) claims, patients must provide all necessary paperwork and GP referrals at the time of the first visit. Please note that a gap fee applies to Medicare claims and may apply to WorkSafe and TAC claims.

  • Fees paid for consultations are non-refundable, except where required under Australian Consumer Law.

5. Informed Consent

During your initial consultation, your practitioner will perform a clinical assessment and discuss their findings with you.

  • Treatment will only proceed with your informed consent.

  • You have the right to withdraw consent or stop treatment at any time.

  • Your practitioner will explain the risks and benefits associated with specific techniques, such as spinal manipulation, general osteopathic treatment or dry needling, as part of the clinical sequence.

  • Patients under 18 years of age must be accompanied by a parent or legal guardian, who is responsible for providing informed consent on their behalf.

6. Privacy and Personal Information

Your privacy is important to us. The collection and management of your personal and health information are governed by our Privacy Policy, which is compliant with the Privacy Act 1988 and the Health Records Act 2001 (Vic).

7. Limitation of Liability

To the maximum extent permitted by law, Geelong Osteopathy & Movement shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our website or services. Our liability for any breach of a condition or warranty implied by the Australian Consumer Law is limited to the resupply of the services or the cost of having the services supplied again. Nothing in these Terms and Conditions excludes, restricts, or modifies any rights you may have under the Australian Consumer Law.

8. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Geelong Osteopathy & Movement and is protected by Australian copyright laws. You may not reproduce or distribute any content without expressed written permission.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Victoria, Australia. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Victoria.

If you are dissatisfied with our response to a privacy or health record complaint, you may contact the Health Complaints Commissioner (Victoria) via their website at hcc.vic.gov.au or by calling 1300 582 113.

10. Website use disclaimer

We make reasonable efforts to ensure the information on this website is accurate and up to date. However, we do not guarantee that the website will always be available, error-free, or free from viruses.

11. Changes to these terms

Geelong Osteopathy & Movement reserves the right to update or amend these Terms and Conditions at any time. Any changes will be effective once published on this website.

12. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us at:

Geelong Osteopathy and Movement

Shop 1A/ 110-112 Hight Street Belmont, 3216

Email: info@geelongosteoandmovement.com.au

Phone: 0409430065

Director: James Hall (Osteopath)